Original topic:

Amazon Prime full screen issue

(Topic created on: 10-17-2025 10:15 PM)
43 Views
pravin484
Active Level 1
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Galaxy S
After oneui8 - unable to watch prime in full screen
4 Comments
Ultra_Devil
Expert Level 5
Galaxy S
That is not One Ui 8 issue.. it's recent Prime update, now their video runs in a different way that's why facing this issue..
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AmitSingh90
Expert Level 3
Galaxy S
It's a amazon fault
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you have mentioned that you are facing the issue with third party apps and if your device other application working fine. So we would request you kindly contact the respective helpline to make sure there is no issue from their end.

However, If still facing the same issue, kindly share the log file. This will help us to investigate further and resolve this issue.

Path: Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

 

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vinayshah
Expert Level 3
Galaxy S
Already reported at both the places but...
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