Original topic:

Always on display is not turning off

(Topic created on: 04-20-2023 03:11 AM)
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Suvs12
Active Level 1
Options
Galaxy S
Don't know why my s22 device has a software issue like I'm not able to turn off always on display. 

I have tried all the way and after tuned it off then automatically again it's turning on itself 
3 Comments
john163
Active Level 9
Galaxy S
you tried clearing data and force close?
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xKiller
Active Level 4
Galaxy S
If you're experiencing issues with the Always-On Display on your Samsung S22 device, there are a few things you can try to troubleshoot the problem:

Update your device's software: Sometimes, software updates can fix bugs and improve performance. Check if there's an update available for your device and install it.

Check the AOD settings: Make sure the AOD is turned off in the device's settings. You can also try adjusting the AOD settings to see if it makes any difference.

Check for third-party apps: If you've recently installed a third-party app, it could be interfering with the AOD. Try uninstalling any apps you've installed recently and see if that solves the issue.

Clear cache and data: Sometimes, clearing the cache and data of the AOD app can help fix issues. Go to Settings > Apps > Always On Display > Storage > Clear cache/data.

Perform a factory reset: If all else fails, you can try performing a factory reset on your device. Make sure to backup all your important data before doing so.

If none of these solutions work, it may be worth contacting Samsung support or taking your device to a Samsung service center for further assistance.

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cs-member11
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application>Support>Type your query>Ask a question/Tap an error report>Send)

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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