Original topic:

Album hide Folder not showing after Jan update on S22ultra

(Topic created on: 02-06-2023 11:43 AM)
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YBV
Active Level 5
Options
Galaxy S
After Jan update my hide folders in gallery not showing. Today I try to hide some other folder in gallery,it is showing unfortunately my WhatsApp gallery not showing. It was hide earlier. Kindly advise..
6 Comments
Galaxy S
Please share screenshot ..or first click view all and tap 3 dots>now check
Samsung_OneUi
Expert Level 5
Galaxy S
Yes. It is available in my S22 plusScreenshot_20230205_190744_Gallery_1000022038_1675604264.jpg
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YBV
Active Level 5
Galaxy S
Screen shot attached, you can find some some album folders locked, similar I have locked whatsup pic and videos, after updating these 2 folders disappeared,even in the top side 3dots hide unhide options doesn't shows these 2folders, when I go in my files I can saw these 2 folders. But not in gallery..SmartSelect_20230206_111808_Gallery_1000120159_1675662489.jpg
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Galaxy S
Tap on those locked folders>go inside>tap 3 dots at the top>unlock albums
YBV
Active Level 5
Galaxy S
@sidhabhi my problem is iam missing the whatsup folders, what ever shows I can unlock, but whatsup folders locked earlier is not showing in the album!
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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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