After update one ui 7 pink line issue

[vicky078]

I'm using s21 plus and after one ui 7 update suddenly pink line appear on morning in front of my eye without any heating or connect charger or any other physical damages.

I was recently complaint about this but they refuse to give free screen replacement or fix this issue.i was very upset for this **bleep** very bad service for the premium device users. 

They take phone for inspection it's take 4 days to inspect and they charge 17000 for screen replacement. This is the not way to give this bad service for flagship users.they have to take action for this already other brands like oneplus as life time display replacement when green line appear on screen .very disappointed service for flagship phone .I'll never recommend samsung device to buy my family members and other friends clearly and strictly. When I contact to service center they said after phone inspection they were give me display replacement free but after inspection no any problem found on the device phone is in we'll condition but they were charge 17000 fir screen replacement...very dissatisfied service with samsung.that was software update issue not any physical or water damages in my device..

[miraj_acharya]

unacceptable seriously

[vicky078]

Yes bro they were take 5 day time for inspection and after that they were refuse to fix this ..

[vicky078]

Yes brother you're right....like oneplus or other brand

[vicky078]

I'll never go for samsung for this service I'll shift in future for iphone or oneplus device .I didn't like iphone but dekh lenge lekin samsung me ab nhi bro...

[ram_ram]

If they don't provide free replacement don't pay for display you may again get Green line change your mobile who gives warranty for display

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.

You have already connected with our service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable.

Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.

Warm Regards,
Samsung Customer Support