After software update white line appeared on display

[maqsood151]

 

 

Iam a loyal fan of samsung galaxy mobile from last 15 years..iam using rightnow galaxy s23 ultra i received software update on 14th of January 2025 before 4 days of this post..I update my mobile official software from phone's setting software update..when phone restart 3 whilte colour line appeared on my display 1 line is on top of the phone where network symbol shows,that is half of display 2nd line is appeared middle of the phone and 3rd line is on bottom of my phone,iam very disappointed by this update I went to service center and they refused to change it at free of cost,because my mobile is out of warranty recently..they told me that they have no any update received from samsung to change display in like this situation..this is my humble request to samsung india please resolved this issue by changeing the display without any cost..i feels that samsung is using nowadays very cheap quality display for their high end costly mobile'seventhough Apple iPhone uses very high quality of display so there no any issues like samsung and others..it's very bad ..so thinking to switch on apple.if someone who can help me kindly contact on my community reply section.thankimg of you

[SRIKANTA888]

I am just joking 🙃 😅 bro.

[maqsood151]

Ohkay..😊😊😊 but please raise this issue in s23 ultra of white line on display after Jan 2025 update..

[SRIKANTA888]

🔥🔥🔥🙏

[janviji]

I think you got special edition mobile

[maqsood151]

😂😂😂

[krishstar]

Any physical damage ?

[maqsood151]

No there is no any physical damage..in very excellent condition..iam attaching my job sheet card also just read service center person examined my mobile very very carefully and he mentioned that there is no any physical damage or any scratches on mobile..
It's very good condition.


But samsung customer care clearly told me on call that they could not go beyond samsung policies made by samsung india CEO and his team..

It's very sad ₹134000 is big loss ..so please raise your voice against samsung cheap quality Display and it's software update..

Thanks.

[DevashishVick]

It's my 28th January birthday, and this happened. I planned to buy a new Galaxy Ultra series in December, then decided on February 13th to buy two S series handsets, on the 24th and 23rd. But now I'm reconsidering the purchase. This is very unfortunate because I always go for Samsung, and it happened just because of a Samsung engineer who is not capable of giving quality updates without intensive checking. If Samsung told me there were charges, I would pay, and I would go to consumer court. If other phones were repaired for free, why not mine? I will definitely go to court against Samsung. I will set an example for everyone who faces this issue and then take all complaints from affected users and file a suit against Samsung, too. If they claim the damage is due to breakage, I'll ask how the same green lines appeared just after the updates. 🔥

[maqsood151]

To be very honest Iam also discussing to my lawyer about this matter..

[maqsood151]

Hello my dear samsung community friends..
Finally samsung india changed my s23 ultra display with some cost like service charge and GST that is 3332 Indian rupees..
I send many mails to miss sapana kumari and she listen my all problems and she told me to submit my phone at service center to verify the real reason of display line..service center agreed that there is no any dent or damage in phone and it's may be software update problem..

And after 7 days the changed my display ..
I really thanks and appreciate samsung india and the whole team specially miss sapana kumari CEO of samsung india..
These types of person like miss kumari are the backbone of samsung's credibility..
I really admire ..