Ads in s24 ultra

[advocatekunal1234000]

Anyone facing issue ads popping up while using YouTube whatsapp or any other apps while using phone , from past 4 days. Even though ad blocker I have activated, it is not going off. Whats the remedy next ?

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Disable the Google ads:Path: Settings > Google > Ads > Opt out of ads personalization > Disable.

● Disable Google ads settings:Path: Tap on Ads by Google > Add settings > Disable Google ads settings.

● Enable pop-up blocker:Path: Internet browser > Settings > Advanced > Enable pop-up blocker.

● Contain ads function. Kindly check the Contain ads function while downloading any app from the Play Store. (If any application contains ads then it is mentioned under the name of that application while downloading from the Play Store).

● Samsung Account Privacy Settings. First things first, the best way to avoid ads on your Samsung Galaxy phone is by stopping them before they start. Samsung’s ads are all opt-in, so being vigilant during set-up can help you avoid them. You can find the opt-in for ads option in the setup of your Samsung account. The ‘use the customization service’ toggle will enable personalized promotions on Samsung apps. This won’t fully disable ads but will stop them from being personalized with your data.

● If you missed this option during set-up, you can still opt out of personalized ads by following these steps: Settings> Samsung Account> Security and privacy> Customisation Service> Customised ads and direct marketing to turn off.

● Block ads from Samsung Internet: Samsung Internet app> Tap on the 3 lines icon> Ad blockers> Download a suggested ad blocker> Now you are protected from ads.
Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support