Accidental Touch Protection Freezing and Fingerprint Sensor Issue on Samsung S23 FE

[AfzalSabbir]

I recently bought a Samsung S23 FE, and I'm experiencing an issue where the phone freezes after being in my pocket for a while. It shows the accidental touch protection message, and I can't lift the accidental lock. Additionally, the fingerprint sensor doesn't work during this time, and the overall phone touch seems to freeze. It only starts working again after 5-10 minutes. For context, my pant pocket is loose, so the phone tends to move around a lot.

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and go to service center for resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[AfzalSabbir]

Are you a bot?
Same comment in every posts.

[goodthings]

Please check your's iq

[AfzalSabbir]

Thanks

[goodthings]

Your's most welcome.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your inquiry, we would like to inform you that it is not an issue or bug of devices that, when the screen comes into contact with clothes or skin and accidental touch protection is enabled on the device, this may lead to certain actions happening automatically. Similarly, if the fingerprint sensor comes into contact with anything unauthorized, it may temporarily fail to recognize the authorized touch but will resume normal functionality after a few minutes.

Warm Regards,
Samsung Customer Support

[AfzalSabbir]

Thanks for the reply.

But that was not happening with my A50.