Original topic:

Accidental Touch Protection

(Topic created on: 02-29-2024 08:49 AM)
345 Views
i4Basant
Active Level 4
Options
Galaxy S
I hv S24 Ultra and facing accidental tuch problem when I take out my phone from pocket fingerprint disabled due to accidental tuch
I tried lot of things to resolve it .
Contact Samsung Care 
Read online articles 
Troubleshooting video on youtube
 Factory reset after new update 
But it didn't worked 
9 Comments
0sanatani
Active Level 4
Galaxy S
You just need to disable this setting
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i4Basant
Active Level 4
Galaxy S
Already tried that it doesn't work
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goodthings
Expert Level 5
Galaxy S
Kindly reset factory data without backup of apps then try to it's again. If you like please accept as a solution it's help to others users also, click 3dots in my reply section and click on accept solution. Thanks.
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i4Basant
Active Level 4
Galaxy S
Already done it didn't worked
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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i4Basant
Active Level 4
Galaxy S
Thanks let me try
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goodthings
Expert Level 5
Galaxy S
Your's most welcome 🙏.
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cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you to share the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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i4Basant
Active Level 4
Galaxy S
Thank you
Just do it
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