AI feature of image generation in my new S24 ultra not working

[Sidhant2007]

I have purchased new S24 ultra on 17 Mar 2024. While using it, I was trying the AI feature of image generation but it's not working. I tried multiple times on multiple photos but every time I got message on screen that "Couldn't complete, try again later". 

I request Samsung to help me to resolve the issue at the earliest. Otherwise, it's waste of 1.5 lakh rupees.

Regards

[Sidhant2007]

I was a very loyal customer of Samsung for the last 12 years. But now I'm very disappointed by S24 ultra. I purchased it on 17 Mar 24. It was hardly one week since I'm using it, and honestly, it was a total scam to sell this phone on the name of AI. AI image generation is totally **bleep**. It's not working. I felt ashamed in front of my friends when I was showing these features. It didn't work. I posted my grievance in this forum earlier also but to date, I haven't gotten any response from the Samsung representative. I regret that I wasted my 1.3 lakh rupees on this phone. And one more thing I want to tell to those customers who are planning to purchase it. Pls don't go by its reviews on YouTube. I had also seen lots of reviews before purchasing it. Now, I realise it's a total scam. All YouTube reviews are paid reviews. I'm just pished off. Now, I regret that I should go for an Apple iPhone 15 at this price. Samsung, today you have lost a very loyal customer. Thank you so much.

[Sidhant2007]

I was a very loyal customer of Samsung for the last 12 years. But now I'm very disappointed by S24 ultra. I purchased it on 17 Mar 24. It was hardly one week since I'm using it, and honestly, it was a total scam to sell this phone on the name of AI. AI image generation is totally **bleep**. It's not working. I felt ashamed in front of my friends when I was showing these features. It didn't work. I posted my grievance in this forum earlier also but to date, I haven't gotten any response from the Samsung representative. I regret that I wasted my 1.3 lakh rupees on this phone. And one more thing I want to tell to those customers who are planning to purchase it. Pls don't go by its reviews on YouTube. I had also seen lots of reviews before purchasing it. Now, I realise it's a total scam. All YouTube reviews are paid reviews. I'm just pished off. Now, I regret that I should go for an Apple iPhone 15 at this price. Samsung, today you have lost a very loyal customer. Thank you so much.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you to share the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[sam24ulGab]

I got same issue of AI function

[Midnite_drilll]

I just bought new samsung s24 ultra yesterday and still not able to use AI drawing option in my phone .

What to do now?

[gaurik]

I just bought new samsung s24 ultra yesterday and still not able to use AI drawing option in my phone .