Original topic:

5g issue in S25 Ultra after one ui 8 update

(Topic created on: 09-26-2025 02:56 AM)
516 Views
Uchiha07
Beginner Level 2
Options
Galaxy S
After updating to one ui 8 my airtel 5g is not working, I have Indian model of s25 ultra , does anyone else facing same issue 
6 Comments
vinayshah
Expert Level 3
Galaxy S
Is it only with 5G or even in 4G also?
1) try another Sim(family or friend's even different carrier like Jio) and see if the issue is with sim
2) try this sim in another phone and see if there's some issue with the phone.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● 5G in your Galaxy device: https://www.samsung.com/in/support/mobile-devices/how-to-use-5g-on-your-galaxy-phone/

● Network optimization: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...
Note: kindly contact your network service provider once to make sure there is no issue from their end.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

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ashishpatidar
Active Level 2
Galaxy S
Yes . I am also facing the same issue with my S24. Yesterday i updated it with one ui 8 and from then i am facing 5g network issues. The unlimited 5g is not working. I tried all troubleshooting steps though.
Members_eokw8sZ
Beginner Level 3
Galaxy S

my phone is also  not connecting to 5g after updating to one ui 8.

Akki22XI
Beginner Level 2
Galaxy S
My S 22 ultra is also not connecting to 5g after updating to one ui 8.
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bigthinker
Active Level 5
Galaxy S
Software bug 😂
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