5G to LTE Network issue

[JARVIS58]

When device put into stand-by mode 5G connectivity lose and network mode changed to LTE this problem facing after the lates device software update in my S22 ultra.

[indiantrueindian]

If you save to 5g only network then

Go to call ( phone app ) and put *#4636#*#*

( *1 If no menu pop up then install another phone app eg Google phone app and just write same code there ( don't dial the code )

*2 please turn off auto blocker from settings before run the code)

Now a menu pop up
At there bellow a option will be there preferred network type

Set nr only option there

You will get 5g all time now

(* note for some areas at 5g no incoming calls might be come , so remember to swich back to auto or lte only )

[indiantrueindian]

Also you can check https://r2.community.samsung.com/t5/Tech-Talk/Always-5g/td-p/16224196?src=ShareByUserCM

For a detailed info

[Guri_S22]

Yes bro same thing happening in my S22. When my device is on stand by or locked the network switch to lte from 5g and when i start using phone it switch back to 5g mode. And i suggest you not force your phone to 5g only because you will see call drop or no connection after switching to 5g only. This thing is not causing any problem to me so it's ok for me. Infact the battery backup of my device is also improved

[JARVIS58]

But i don't want battry backup i want 5G also in stand by mode.

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Note: kindly contact your network service provider once to make sure there is no issue from their end.

Check device network in open area
Check device network mode settings
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on network mode SIM1 or SIM2>> Select network mode
Note: We recommend to set device network mode as 5G/LTE/3G/2G (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on Network operators>> Select automatically>>
Note: We recommend to set device network operators as automatically.
Tap on OK>>Registered on network.

Check SIM cards
Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please register your concern in the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support