Original topic:

1x Zoom constantly blurry

(Topic created on: 06-19-2023 08:23 PM)
1342 Views
chase88
Beginner Level 2
Options
Galaxy S

I have the S21 Ultra and the camera lens which uses the 1x & 2x zoom is constantly blurry in the camera app - I can't get it to focus on anything.

I don't have the problem with .6x zoom or 3x zoom upwards, so does this mean I have a component issue? Or does anybody know about a fix?

 

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10 Comments
Š
Expert Level 5
Galaxy S
Check if you can control focus correctly in pro mode. If not, probably component issue.
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Sid_Karna
Expert Level 5
Galaxy S
Already 3 people have reported this. Cannot be coincidence. It must be software bug.
viri___
Beginner Level 3
Galaxy S
Same Even I have this issue
Sid_Karna
Expert Level 5
Galaxy S
No it's not a hardware issue, because you are not the first to report this.
Galaxy S
Use normal mode for anything
Shooting
And use 3x man !!!!! For but zoom shots
And 10x for even more zooms


Why just 1x or 2x its all digital zoom
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cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please visit this mentioned link to resolve your device issue: https://www.samsung.com/in/support/mobile-devices/how-to-take-portraits-using-live-focus-feature/

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Members_p3iZDVR
Beginner Level 3
Galaxy S

I also have the same problem since last October when they came out with a major update. Since then this issue is there. I have been a very long samsung loyalist but I think this is the last phone I'm buying from samsung cause even after spending so much money such problems don't have a solution and they want us to adjust the way we use it. Why is it that initially there was no problem and now there is ? Pathetic!

danish_amt
Beginner Level 4
Galaxy S
Seriously, name itself is note20 ultra 5g and their is no update of 5g only. Pathetic !
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