Original topic:

1st September patch issue

(Topic created on: 09-27-2024 11:23 PM)
241 Views
iaakashbhatt
Active Level 2
Options
Galaxy S
Recent Update to S22 ultra in September 2024 came with a bug, My Google Maps app freezes on the boot screen and doesn't start. Samsung needs to address it quickly I use Maps on Daily basis
10 Comments
VISWA_BOLLOJU
Active Level 7
Galaxy S
Bro did you notice any battery performance reduction..?
AK_Papon
Active Level 3
Galaxy S
Yes...battery and performance need to improve...Basically lag with scrolling anything
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VISWA_BOLLOJU
Active Level 7
Galaxy S
In previous update for full charge I got 21 to 20 hr bro but now it's showing 13 hr bro for full charge. After sept update battery performance degraded
Dineshbhai
Active Level 7
Galaxy S
भाई जहां मेरा बैटरी s22 अल्ट्रा में डेढ़ दिन चलता था वह 14 घंटे में ही बंद हो जाता है।। ऑटोमेटेकली बैट्री खत्म हो जा रहा है
Kaviarasan382
Active Level 3
Galaxy S
You are lucky bro..my s22 ultra got green lineIMG_20240928_172313_1000174641_1727524942.jpg
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Subhash_P
Active Level 1
Galaxy S
Is your issue resolved?
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Kaviarasan382
Active Level 3
Galaxy S
I checked with Samsung support, they asked me to visit the service centre for replacement..the free replacement offer is ending on September 30...
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Subhash_P
Active Level 1
Galaxy S
Do you have the original bill copy?
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps:

Check app Cache: Settings> Device care> Storage> Clean now.
Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

Clear cache memory of a particular application: Settings> Apps> Now pick the app that you like to clear off the cache memory> Storage> Clear Cache.

Kindly check your device network once.

Uninstall and reinstall the app:
1-Please ensure a stable Wi-Fi connection to your mobile. Downloading via mobile networks may result in additional charges.
2-Please ensure enough storage space in your device.
3-Please ensure your device has sufficient battery for updating software.

Uninstall an App: From your Home screen, swipe up to open the App drawer. Find the app you want to remove, and then touch and hold the app's icon until a popup menu appears. Tap Uninstall, and then tap OK to confirm.

Some preinstalled apps cannot be uninstalled. Tap App info, tap More options, and then tap Uninstall updates. Or, tap Disable if you do not plan on using the app.

Reinstall the App: Galaxy Store apps: Open the Galaxy Store, and then tap Menu (the three horizontal lines) in the upper right corner. Tap My Apps; from the Apps tab, find the missing app and tap the Download icon.

Play Store apps: Open the Play Store, and tap your profile picture. Tap My apps & games, and then tap Library. Find the app you want, and then tap Install.

Keep your apps updated: Developers often release updates to improve their app's performance and compatibility. It is highly recommended to keep the apps on your device up to date.

Galaxy Store apps: Open Galaxy Store, tap the Menu (the three horizontal lines), in the upper left corner, and then tap Updates. From here, you can either tap the circling arrow next to individual apps to update one at a time or tap Update All to install all available updates.

Play Store apps: Open the Play Store, tap, and then tap your profile picture. Tap My apps & games. From here, you can either tap Update next to individual apps or tap Update All to install all available updates.

Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please register your concern in the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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