Original topic:

Update and missing features of Samsung s23

(Topic created on: a week ago)
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_raj_ib
Active Level 3
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Galaxy On
Regarding updates, Samsung is too late. Every smartphone brand has pushed the Android 15 update, but Samsung is still in beta. I own a Galaxy S23, a premium flagship, but still, lots of features are missing, like Now Brief, dual video recording, and many more features. These features are available in the S24 and S25 series. Snapdragon 8 Gen 2 is capable of handling these small features, but they still don't provide them. They are missing in the S23 series because it's two years old, and every update brings new problems like battery draining issues, overheating issues, display green line issues, camera degradation, etc. Other brands like Oppo, Vivo, Nothing, etc., offer far better features and options with their midrange phones. This is unexpected from Samsung, at least in the premium segments. The iPhone is far better than Samsung. The iPhone 11 was launched five years ago and is still working fine; at least, the software features are the same in every iPhone. And app lock is also not available in Samsung. If we don't get features, then what's the benefit of paying for this premium flagship smartphone? Definitely, it is my last phone from Samsung.
2 Comments
Shinouske
Active Level 5
Galaxy On
Are there change to the transition animation upon unlocking the device while an application is active? My s22 is missing that animation in one ui 7 update. 😢 I remember there was the transition animation in one ui 6.1.
cs_member10
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that the latest software update has been developed to enhance the performance and stability of your smartphone. It has undergone comprehensive testing in different stages to ensure a smooth experience for our users.

All devices have different and specific features depending on their hardware and software and your feedback is incredibly important to us as we continuously strive to enhance our products and make them more efficient. We appreciate your valuable input and are committed to delivering the best possible experience.

Please note that any issues that may arise after the update could be due to various usage factors or other circumstances. We want to assure you that we are always here to assist our customers with any challenges they may encounter post-update as per Samsung guidlines.

If anyone facing the issues post update, we request them kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve the issues.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support