Original topic:

yellowtint and lines on my phone

(Topic created on: 05-05-2020 06:55 PM)
346 Views
Rishikesh2
Beginner Level 2
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Galaxy Note

i got an update few days ago and my device was fine for fewdays except overheating and fast charge drain....today i was looking at my messages and left my phone afk on my table and when i can back to check my messages there was yellowtint and lines on my screen i rebooted it and even factory rested it but still the problem exist.....during the reboot the display around the "Samsung note9"its all black so i thinks its not a problem on display i tired modifying the brightness i found that below 20% brightness all is fine the colours are looking fine but between 20-50% the yellowtint and lines appear and above 50% the lines disappear and the yellowtint exist.....i never dropped my phone....i am using samsung mobiles for almost 7years tbh note9 is my 4th phone and there is problem now....i have attached the pics of the display on various brigtness below hope it is usefulthe brightness is above 50% there is some yellowtintthe brightness is above 50% there is some yellowtintthe brightness is below 20% the lines in this pic are due to camerathe brightness is below 20% the lines in this pic are due to camerathe brightness is between 20-50% you can see some lines on the screen if you zoom it especially at the top its more visiblethe brightness is between 20-50% you can see some lines on the screen if you zoom it especially at the top its more visible

7 Comments
Gaurav6
Active Level 4
Galaxy Note
yes yes! it is a software issue
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Ashwin98
Active Level 8
Galaxy Note
Bro it's bug in the latest update for Note 9. Wait patiently for the next fix update from Samsung.
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mk99
Active Level 6
Galaxy Note
report it to samsung
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Samsung_Support3
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

Kindly check device in safe mode: Power off the device>>Press and hold the Power key for one or two seconds to turn on the device >>When the Samsung logo appears, press and hold the Volume down key.
To exit safe mode: Restart your device

 

To avoid battery drainage please turn off un-used options, decrease display brightness, turn off auto sync option, close background running apps.

- Follow the troubleshooting steps provided in the given link to resolve battrey drainage problem: http://www.samsung.com/in/support/skp/faq/1101689

- Follow the given link to resolve overheating issue:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

If issue still persist, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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drmaddy1
Beginner Level 2
Galaxy Note

Even I have the same problem,  display issue at 20 to 50% brightness and overall resolution is dull

0 Likes
AK0101
Active Level 6
Galaxy Note
So ,

You have been giving same suggestions to everyone out there. And still none of the Note 9 users are able to resolve this issue. Why is it so hard to digest for Samsung that it started after March update. Don't you think you should provide us the right update regarding this issue.

Or at least have the guts to accept that indeed this is Samsung fault.

This would be my last Samsung device.
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