volume issues

[prasanthpadhi]

Another issue is when I am listening through earphones the volume automatically increases

[Samsung_Support5]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve "volume" issue kindly follow the given below steps:

1. Disconnect all accessories:
>>Disconnect anything plugged into the headphone jack like, selfie stick, headphone, Bluetooth, etc.
>>Remove any third-party case.

2. Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

>>Tap on Settings> Tap on General Management> Tap on Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support