volume issues

[prasanthpadhi]

Now I am facing a strange problem that my device's earpiece volume increases automatically while speaking calls and frequently the volume settings is being displayed without pressing any buttons. What is this?

[Ehsank]

everytime when you are in call or sometimes?

[prasanthpadhi]

everytime since today morning

[Ehsank]

once restart and check

[prasanthpadhi]

ok. I will try

[Samsung_Support5]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve "volume" issue kindly follow the given below step:

>> Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

>> Tap on Settings> Tap on General Management> Tap on Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support