Original topic:

still there is a issue in slow motion camera recording in my note10 plus....

(Topic created on: 03-15-2021 06:57 PM)
410 Views
Avi7308
Active Level 5
Options
Galaxy Note
after 3.1 update i still facing the slow mo recording...still video is freezing while recording in slow motion...please dont downgrade this mobiles camera...
7 Comments
Ehsank
Expert Level 5
Galaxy Note
Try these steps once and if not solved then send feedback as mentioned in last
1. open camera >Settings >reset settings
2. long press on camera icon >app info (ibutton) >storage >clear cache and data
3. You can send feedback to Samsung by using get help section
GetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section

Screenshot_20201223-115720_Samsung Members_65434.jpg

Screenshot_20201110-145908_Samsung Members_63169.jpg

Avi7308
Active Level 5
Galaxy Note
already tried
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Galaxy Note
Yes, after UI3.0 only, slow motion is struggling(even in S10 series)
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Avi7308
Active Level 5
Galaxy Note
yes...samsung shoud concern this problem...and do something for this problem
S_Kumar73
Expert Level 5
Galaxy Note
yes, I'm also facing the same problem . as usual I reported, and as usual got chatbot reply..😀
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Samsung_Support1
Moderator
Moderator
Options
Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Clear camera application data.
Settings >Apps >Camera >Storage >Clear Data.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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diegovandyk
Beginner Level 2
Galaxy Note

Stupid **bleep** answer. You think people haven't tried these steps? Have you fixed this?

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