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Thank you for reaching out to the Samsung community! We would like to inform you that kindly the below mentioned steps to resolve your concern:- - Go to Settings > Advance features > Touch sensitivity > Enable it. - Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences. - Please run your device in safe mode. - Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account from your device. - If still issue persists, the relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
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