samsung note 9 camera 2x zoom issue

[TUSHARGAIKWAD]

Before update my note 9 camera wirking properly but after update to anroid pie camera has issue 2x zoom problem,and while taking pic in live focus its has problem neither my mobile drop or nor fall.still after android pie update camera has problem so many note 9 users facing same problemsss  plzz slove this issue...we r payings so many money for this it has this problem...after update it has issue....

[SVR1]

I am facing the same problem...any solution regarding this problem?

[Livelywispy]

mind explain the exact problem other than live focus can't understand

[Lauki]

Yes cant understand the exact problem...explain appropriately

[TUSHARGAIKWAD]

this is might because of software issue....but samsung has to solve this problem worldwide all note 9 users facing this problem....because we r paying 1000$ for this mobile....all samsung users dont buy such mobile...iphone are better...they never have such issue...

[admin_]

Thank you for sharing your concern. We apologize for the inconvenience caused to you. We recommend some steps to further isolate and determine the issue faced by you in your device. Please be aware that device speeds may vary based on multiple outside factors.
1) Check the Picture size (Camera Capacity) in camera setting (It should be Max according to Camera Capacity)
2) Turn on the Auto Flash (If Available in the Device)
3) Reset the Camera (From the Camera Setting)
4) Software update via FOTA, Kies or SMART Tool.
If issue still persists, KIndly provide logs/video within 15 minutes of issue occurrence by registering this feedback via Samsung member application i.e. Samsung member BETA app> BETA feedback>Sendfeedback>Error report>Collect log files>attach.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url https://community.samsungmembers.com/en_IN#/

[kalkibhardwj]

nice

[iamomey]

I am facing the same issue after Pie update.. please don't make me regret for choosing to give you $1000 for this phone..

[TUSHARGAIKWAD]

were r u from

[iamomey]

India