purchased Note 20

[Neesy786]

I purchased my Galaxy Note 20 in August 2020 and to date have not received my gift! 56 emails later and I'm still waiting. In October I was told Samsung is no longer generating E-vouchers so I can select a gift, choices were sent to me

I made my choice and even sent delivery details as requested 

It's MARCH 2021, AND STILL NO DELIVERY!!!!

when I request an update, "we have escalated the matter. As soon as we get feedback, we will inform you "

Really! After sales customer service is pathetic!!

[Maps_sam07]

Hi  Neesy786 

Please provide your email address to check on the escalation made regarding this promotion?

[Neesy786]

Aneesaeb@gmail.com

[Neesy786]

any updates?

[Maps_sam07]

Please check your inbox, I have request more details from you. 

[Maps_sam07]

Hi Neesy786

Please also provide me with your IMEI number, reference number and cellphone number. 

[Neesy786]

once I receive your email, I will forward your requested information

[Neesy786]

I have checked my inbox and no email from u yet🤔🧐

[Maps_sam07]

I am not sure why it has not went through it shows as sent from my side. Please email them to tellus@samsung.com. use Community query as your subject line. 

Full Names, IMEI number, reference number and cellphone number. 

[Neesy786]

please try again aneesaeb@gmail.com