I suppose my proximity sensor is not working fine. Screen isn't turning off during phone calls. Also always on display had suddenly become very dull. It's not even visible. Also, Samsung health app is not able to count steps. It shows total steps as 0 though i ve walked quite a bit since morning. Please advise what needs to done to correct this. I did not find any setting in phone for these problems. Appreciate if you can help.
Do a hardware test of your phone- Open Phone dialer- *#0*# Then goto sensor tab and click on selftest on the sensor you want to test. If all test pass then do a factory reset through Recovery mode and Wipe/Clear Cache. If the test fail then visit service center.
Thank you for your query. The relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.
same issue in my Note 8 phone . im in Sri Lanka and even the heart rate sensor dnt work..only sensor works is the fingurprint sensor non of the sensors dnt work.It cant be a IC issue..Belive its some thing to do with the update they push. My update virsion is N950FXXU3BRA8/N950FOXM2BRA1/N950FXXU3BRA2
