Proximity sensor issue solution

[alamayaan234]

Hi I am using the note 10 lite and still Samsung has not released any solution  for the issue of proximity  sensor not working properly. Pls tell me guys among u all those who are using  this phone u also face the issue .

The proximity sensor doesn't makes the screen off and on while in a call and sometimes it works fine.

I am eagerly waiting for the reply both from Samsung Care and from the users of this model.

Thank you 

Ayaan Alam

[AmanAggarwal2711]

Yes note 10 lite proximity sensor has this issue from the day it launched and has never been resolved.

[alamayaan234]

Thanks for letting me know Aman.So I think in that case we are bound to use as it is .Do u also face the same issue.

[AmanAggarwal2711]

Yes bro this is a very common issue faced by almost all the note 10 lite users including me.

[alamayaan234]

Ohk Aman thanks a lot for replying me once again.

[Aditya0630]

Yes bro...this is the common problem of note 10 lite. I also usually face this issue but sometimes it's working fine. It's not because of update it's from the starting when the phone launched.

[alamayaan234]

Thanks Aditya for letting me know .

[cs-member13]

Dear Samsung Customer,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.

https://www.samsung.com/in/support/mobile-devices/how-does-the-proximity-sensor-works/
1. Proximity sensor:
It is placed near the earpiece of a phone. During a call, this sensor lets the system know that you're most probably in a call and that the screen has to be turned off.
1. From a Home screen, tap Phone (lower-left).
2. Tap Menu.
3. Tap Call settings or Settings. If needed, tap Call on the settings page.
4. Tap Turn off screen during calls to enable or disable. Enabled when a checkmark is present.
2. If the still issue persists, kindly remove accessories.
Protective films, cases, stickers, or glass screen protectors can block the sensor. Only use Samsung-approved accessories.
Clean the sensor with a soft cloth.
The proximity sensor is located at the top of the phone, its exact position will vary by model. Clean the front of the device with a clean, soft cloth.

. Update software: Menu>apps>settings>software update>install.
. If the issue has not been resolved then reset the device:
Apps>settings> general management>reset.
Note:- Kindly create a data backup of your device via smart switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Remember the google password before resetting the device because it is required during the initial setup.
. Factory data reset: Reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

[alamayaan234]

Thanks for replying to me.Help me out as I can't see the enable/disable option for proximity sensor plz explain me from where can I get into that setting.

[rajeshstha98]

My Samsung Galaxy Note 10 screen goes off during call (as normally with all smartphones) but it doesn't glow back automatically after end of that call. also after screen goes off my audio not trasfer to other end. bur there audio comes to me. I don't use any glass guard and checked proximity sensor many times its working fine but the problem continues. help me