Original topic:

problems after security patch

(Topic created on: 11-09-2020 12:35 PM)
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tigermody
Active Level 2
Options
Galaxy Note
After security updated there is aline on my screen and some time multiple horizontal line apper I have also raised complaint but no response see this image and it's not screen issue as I have not dropped my phone 

image


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6 Comments
Anikroyale
Expert Level 5
Galaxy Note
No lines can be seen in this screenshot, which means it is a hardware issue and you will need to change your display.
tigermody
Active Level 2
Galaxy Note
no dude its software bug
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tigermody
Active Level 2
Galaxy Note
I have run all diagnostic test by myself
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Dilli
Expert Level 5
Galaxy Note
issue totally caused by software past updates. Samsung is not releasing the patch to fix it and now since it is an archive model they have shifted focus to upcoming S21.

shame on you Samsung for making thousands of users miserable.😡
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tigermody
Active Level 2
Galaxy Note
exactly next time when I buy I won't buy a samsung device and urge everyone to do so because of poor response at service center too
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cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


We request you, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report)along with screenshots, short videos and error log file, so that we can assist you accordingly.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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