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01-18-2020 08:35 AM (Last edited 01-18-2020 08:43 AM ) in
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01-18-2020 09:28 AM in
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01-18-2020 10:40 AM in
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01-18-2020 10:35 AM in
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01-18-2020 10:47 AM in
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01-24-2020 11:54 AM in
Galaxy NoteHi there,
Please perform the following steps to resolve the issue:
For freezing issue: 1- Make sure that 20% internal storage is free for which clear the RAM memory and storage of device (Settings > Device care > Memory/Storage > Clean Now).
2- Stop the background running app (Tap on the left soft key and close all the running apps).
For fingerprint issue: 1- Run the device in Safe mode and reconfigure the fingerprint.
2- Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.
3- If issue still persists, create data backup and reset the device.
For Unwanted screen touch: Settings > display > block accidental touches or touch sensitivity > enable and check the issue.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).
Regards,
Team Samsung Members
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01-25-2020 10:20 AM in
Galaxy Note