poor response from Samsung customer care

[sensam]

Why Samsung customer care not understanding the note 9 display issue , they are suggesting to check in safe mode and reset the phone,. 

They should see Samsung members app comments, most of the users facing the same issue.

They should in understand that this is an not a problem for single mobile,.  They already rollout S20 display issue fixing software, why not for note 9.???????????

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Our Research and Development team is continuously working and ensuring if there is any bug that will be resolved as soon as possible. Providing a continued great experience is our first priority. Thank you for sharing your feedback.

If you have any issue regarding your product, we would request you to provide us the complete details of the issue using Samsung Member application (Samsung Member > Get help > send feedback > Error report > log file)

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[sensam]

I already given feedback two times, you just replied with standard template saying that I need to factory reset and visit service centre. why should I ??????????