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Beginner Level 3
After this new June update on my note 9 , play store is not downloading apps and games over WiFi but it download on mobile data.
I tried all clear cache data, restart,  account removal and adding, resetting wifi settings. But it won't solve my problem. Please help me fix this problem 
3 Comments
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Expert Level 2
long press on playstore icon go to app info> then go to storage >click on "clear cache"
then try
if not work then again go and click force close
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Active Level 1
go to playstore first then settings and then go to download preferences then choose over any network
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Forget the Network: Go to apps screen >Settings >Connections > Wi-Fi >Wi-Fi network >Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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