play Store

[lordvirus]

After this new June update on my note 9 , play store is not downloading apps and games over WiFi but it download on mobile data.

I tried all clear cache data, restart,  account removal and adding, resetting wifi settings. But it won't solve my problem. Please help me fix this problem 

[Ehsank]

long press on playstore icon go to app info> then go to storage >click on "clear cache"
then try
if not work then again go and click force close

[shifan3612]

go to playstore first then settings and then go to download preferences then choose over any network

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

1. Forget the Network: Go to apps screen >Settings >Connections > Wi-Fi >Wi-Fi network >Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support