When I am trying to take screenshots using palm swipe it's not taking screenshots as shown in advance features under device settings. I noticed it's working when I called someone and taking device near to my ear the display goes off and comes back on again when device taking away from ear.
We do apologize for the inconvenience caused as palm swipe to capture is not working perfectly. We would like to inform you to follow the steps below to resolve your concern:-
- Open device settings>>Advance features>>Palm swipe to capture>>Enable. Swipe the edge of your hand across the screen while keeping in contact with it. - Kindly go to settings >> General management >> Reset >> Reset settings. Note- Save unsaved files as device will restart.
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
I have already factory reset my device still the issue is same. As I said already the proximity sensor is working when I take the device near to my ear and screen goes off and when I take the device away from my ear screen goes on at the time of calling. only I notice the issue with palm swipe using proximity sensor to take screenshots not working.
