Original topic:

note 9 front cam issue

(Topic created on: 01-31-2019 05:33 PM)
36 Views
devtonu
Active Level 4
Options
Galaxy Note
anyone else thinks that the note 9 front cam has deteriorated in output post android 9 .

The images are all having a certain haze and are burned out or having an extra brightness to it.

Please advise how to fix

Thanks

10 Comments
admin_
Expert Level 5
Galaxy Note
Thank you for sharing your concern. We apologize for the inconvenience caused to you. We recommend some steps to further isolate and determine the issue faced by you in your device. Please be aware that device speeds may vary based on multiple outside factors.
1) Check the Picture size (Camera Capacity) in camera setting (It should be Max according to Camera Capacity)
2) Turn on the Auto Flash (If Available in the Device)
3) Reset the Camera (From the Camera Setting)
4) Software update via FOTA, Kies or SMART Tool.
Be sure to hit ♡ when you find an answer that works for you.
If issue is still persists then the relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members BETA App ->BETA Feedback > Send Feedback > Error reports > collect log file > Attach). Be sure to hit ♡ when you find an answer that works for you.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/