Original topic:

my phone getting heat all the time when i m using

(Topic created on: 06-24-2018 09:58 PM)
202 Views
sachu0099
Beginner Level 2
Options
Galaxy Note
phone heating problem
2 Comments
ranveervisen
Beginner Level 5
Galaxy Note
hello...i am presently using J7 prime and while charging it got so hot. So i have go charge my phone step by step...plz fix it @samsung
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admin_
Expert Level 5
Galaxy Note
We apologize for the heating issue facing in the device. We would recommend you to follow some troubleshooting steps in order to further isolate what you may be experiencing in your device. Find the troubleshooting steps on the provided link http://www.samsung.com/in/support/skp/faq/1119803. Please let us know what steps you have taken and if you have noticed any changes or improvements as this will help the Community to provide you further troubleshooting steps without repeating any procedure which you may have already followed. Be sure to hit ♡ when you find an answer that works for you.

For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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