lock screen issue

[Anand0]

When i lock my phone(Samsung Note 10 plus) with the power key and again in a second try to unlock the phone with the power it take 3-4 seconds to process and it doesn't shows the lock screen wallpaper, it shows a black screen with time and fingerprint scanner. Why it is taking time to process and showing a black lock screen.

[DhavalSankhala · Accepted solution]

please check the January update ..
if still it proceeds the same .. kindly wipe the fone. thats the only solution

[Anand0]

Thanks Dhaval...updating worked out

[safwan717]

same happens with me i formatted the phone then it solves

[raptor · Accepted solution]

I was also facing same issue There is a latest update which rolled out,install it and itll be fine

[Anand0]

yes the update worked

[Samsung_Support4]

Hi there,

Please perform the below mentioned steps to resolve the issue:
> Stop the background running app (Tap on the left soft key and close all the running apps).
> Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device maintenance > storage).

> Run the device in safe mode and check the issue.

For further assistance, register your concern in Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,
Team Samsung Members