jas87
Active Level 3
i have installed the samsung keys cafe on my note 20 ultra SM-N9860, even if i try to configure the keyboard it doesn't work, no effects are working. i have already tried clearing the cache and app data. The applications are up to date, anyone else facing this issue

11 Comments
Sidhabhi
Uninstall and reinstall it again
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thanks bt tht doesn't solve the issue
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Sidhabhi
Are you using any launcher or themes?
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no i ma not
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Anonymous
Not applicable
it will be fixed afterwards.... this is not first time ... previously also we noticed that goodlock modules need update according to os version compatibility
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Ehsank
send feedback to Samsung by using get help section
GetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section

Screenshot_20201110-145908_Samsung Members_63169.jpg

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cs-member13
Active Level 10

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

We are sorry for the inconvenience caused to you. We request you to kindly send us the error log file along with the Video or Screen-shots within 15 minutes of issue occurrence through error report section from Samsung Member Application:- Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report. As this will help us to further investigate and resolve your concern.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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i have shared the reprts
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Naeem_Ayaz
Beginner Level 2

I have faced same problems with my Samsung note 20 ultra, the reason I found that I have reduced animation scale zero in developers option, when I changed these animation to .5x the effect in keys cafe was working. I hope this will resolve your keys Cafe effect problem. Thanks

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