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01-28-2021 02:33 PM in
Galaxy NoteThere's this weird thing happening with my Note.
Initially I had just bought a thicker phone case and noticed that I wasn't able to swipe down for my notification menu, I'd have to kinda hold my finger right up beside the front camera hole until I saw the shade come down then I could pull. To fix this I turned on "swipe down" for the notification menu. That was fine with me for a few days, until about 2 days ago when the phone would start to just freeze up when using it and I had to lock the screen and then unlock or reboot the phone for it to work again.
I got really frustrated and last night wiped the device clean and re-installed the OS without pulling back the apps I already had on it, and the problem was still there.
I had a screen protector on it, I thought maybe that could compromised so I pulled it off this morning and it still does it.
I can use the phone fine with the s-pen, so I turned on dev options and went in and turned on the setting to show where I touch on the screen. Because I wanted to see what was up. Once I switched it on, I noticed that from time to time there would be a whole trail of presses happening at the top bar of the phone and it would always kinda gather up at the top right side of the camera punch hole. Once that shows up, the notification bar pulls down by itself, sometimes all the way to the bottom of the screen or half way. But the whole screen stops responding, pulling the s-pen and pushing it back up works. I can use it with the pen but not my fingers and it is very frustrating.
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01-28-2021 02:38 PM in
Galaxy Note- Mark as New
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01-28-2021 02:42 PM in
Galaxy Note- Mark as New
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01-28-2021 02:48 PM in
Galaxy NoteAfter updating with Smart Switch, Hard reset your phone once and revert back if that worked.
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01-28-2021 02:51 PM in
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01-28-2021 02:52 PM in
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01-28-2021 03:36 PM in
Galaxy Note
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01-31-2021 12:45 PM in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support!
Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
