Original topic:

ghost issue on note 10 plus

(Topic created on: 01-31-2021 12:45 PM)
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Varunguptaa
Active Level 3
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Galaxy Note
Hi All,

There's this weird thing happening with my Note.

Initially I had just bought a thicker phone case and noticed that I wasn't able to swipe down for my notification menu, I'd have to kinda hold my finger right up beside the front camera hole until I saw the shade come down then I could pull. To fix this I turned on "swipe down" for the notification menu. That was fine with me for a few days, until about 2 days ago when the phone would start to just freeze up when using it and I had to lock the screen and then unlock or reboot the phone for it to work again.

I got really frustrated and last night wiped the device clean and re-installed the OS without pulling back the apps I already had on it, and the problem was still there.

I had a screen protector on it, I thought maybe that could compromised so I pulled it off this morning and it still does it.

I can use the phone fine with the s-pen, so I turned on dev options and went in and turned on the setting to show where I touch on the screen. Because I wanted to see what was up. Once I switched it on, I noticed that from time to time there would be a whole trail of presses happening at the top bar of the phone and it would always kinda gather up at the top right side of the camera punch hole. Once that shows up, the notification bar pulls down by itself, sometimes all the way to the bottom of the screen or half way. But the whole screen stops responding, pulling the s-pen and pushing it back up works. I can use it with the pen but not my fingers and it is very frustrating.
7 Comments
Galaxy Note
If you have reinstalled the OS already, Visiting service center is the only option mate.
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Varunguptaa
Active Level 3
Galaxy Note
was it the last option as I know if I'll go service centre they will surely tell me to change the display which cost me very high as my phone is out of warranty.
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Galaxy Note
Okay one more try, If you have pc Update your phone with Smart Switch (There is an update available for note 10+ today , I just updated it).

After updating with Smart Switch, Hard reset your phone once and revert back if that worked.
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Varunguptaa
Active Level 3
Galaxy Note
already done bro
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Varunguptaa
Active Level 3
Galaxy Note
already done bro still the same
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Galaxy Note
Well bro there is nothing can be done except visiting service centre. 😐
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Samsung_Support1
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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