Thank you for reaching out to the Samsung community! We would like to inform that you can upgrade the device from my galaxy app or from Samsung online shop.
- Open My galaxy app>>Upgrade banner and follow on screen process. - Visit Samsung online shop: https://shop.samsung.com/in/galaxy-note9.html >> Enter deliver area pin code >> Tap On Exchange >> Follow on screen process.
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
