december offer

[vamsbrat]

Hello guys, 

My brother bought note 10 plus today that is ok 24th of December. Shop person told that there is an offer that we can claim galaxy watch active for 5000 after hours.

My brother logged in created samsung account. When he go to samsung shop and there is an option called check to see if I am eligible. When he clicks on it, he gets a message stating unable to get IMEI. I have gave all the permissions. Does anyone have any idea. What needs to be done. Already contacted customer care but of no use. They are referring to a department to a department. 

Let me know if anyone has any idea. 

Thank you...

[geekSingh]

I faced the same issue you need to call the number mentioned in Samsung shop app under the link where you click and get the message. they will log a ticket and help you

[vamsbrat]

hi, in how many days the issue was resolved. I spoke to customer care they said. it is because of android 10 update. they logged a ticket and mentioned that it would be resolved in 7 to 10 days

[geekSingh]

I am still waiting, they told me the same think. I have an e-mail which says the same. 7-10 business days.

[kunuc]

that number is not working

[geekSingh]

you can mail them at [email protected]

[kunuc]

ya, I mailed to this email I'd with invoice copy nd IMEI number. got an reply that issue will be resolved In 7 to 10 days.

[vamsbrat]

Even I received the same reply, we are working on it and will get back with resolution in 7 to 10 days.

[Samsung_OgCfZ0C]

Please update if u get a reply from the support..

[Samsung_Support2]

Hi there,

We apologize for the inconvenience caused to you.

Your concern is already highlighted to the concern team. As soon as your concern is analyzed by the team you will surely be reverted back.
This may take some time. Your patience will be highly appreciated.

Regards,
Team Samsung Members

[vamsbrat]

Thanks for reverting, hopefully the issue gets resolved soon and the offer is still redeemable in January.