biometrics not working properly

[ramuktija]

Fingerprint biometric not recognising after Ui3 and Android 11 update. 

[AMPK]

you need to delete the existing fingerprint and reinstall and check

[ramuktija]

Thank you

[Ehsank]

register again with all sides of your fingers and add same finger 1-2 times for better result

[ramuktija]

Thank you.

[Ehsank]

if its helped you, then you can accept as solution by CLICKING on 3DOT at my comment 🙂

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We are sorry for the inconvenience caused to you. We request you to kindly send us the error log file along with the Video or Screen-shots within 15 minutes of issue occurrence through error report section from Samsung Member Application:- Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report. As this will help us to further investigate and resolve your concern.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support