Original topic:

battery draining fast

(Topic created on: 04-15-2020 09:52 PM)
312 Views
AakashDeep
Active Level 4
Options
Galaxy Note
After updating my note 10+ to one ui 2.1,i noticed tht the battery drains fast,does anyone notices the same problem??
5 Comments
Dilli
Expert Level 5
Galaxy Note
take your data backup and reset phone to factory defaults
0 Likes
Zacjain
Active Level 8
Galaxy Note
I would suggest you do the hard reset from the boot menu! before that do take your data backup in cloud and as well as on pc, sync your settings and etc.. in Samsung ☁️ and don't forget to remove your primary Google account before you reset your phone.
0 Likes
arunnechlani
Expert Level 2
Galaxy Note
Hard reset and follow this to save your battery life.

https://r2.community.samsung.com/t5/Tech-Talk/Battery-saving-tips/td-p/2920797
0 Likes
AakashDeep
Active Level 4
Galaxy Note
am i using my phone alot? is this the reason for my poor battery performance?
0 Likes
CS_member7
Active Level 6
Galaxy Note

Dear Samsung member,

 

Greetings from Samsung Customer Support!

 

Be assured below given steps would help you out to solve the issue which you are facing :-

1) Perform Battery Optimization:- Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage and Memory,
2) If issue has not been resolved then turn off Bluetooth, Wi-Fi, mobile hotspot, NFC etc,
3) Kindly check whether mobile network fluctuates frequently or network signal is low in your area. In both cases battery will drain considerably fast.
4) Kindly set the device display brightness in auto mode (If available).
5) Screen timeout settings:- Settings > Display > Screen timeout > Select minimum screen timeout

 

If issue still persists kindly send us the error log file within 15 minutes of issue occurrence.
Steps: Samsung member > get help > Error reports > Select Symptom > describe problem > Send.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support