Wi-Fi Calling

[sandeepsonowal]

Wi-Fi calling turns itself off on Note 9 with Jio network. Anybody knows the reason why?

Checked with Samsung and Jio customer service, they don't know anything about it.

It works fine on an iPhone. 

[Sidhabhi]

Bro, wifi calling requires wifi network plus volte to work properly..it might be due to lack of proper wifi signals..
or
just perform reset network settings
settings>general management>select reset>click on reset network settings

check this post

https://r2.community.samsung.com/t5/Tech-Talk/VOWIFI-CALLING-AKA-WIFI-CALLING/td-p/3796663

[sandeepsonowal]

I have both... wifi network plus jio volte.. it works fine on iPhone XS but not on Note 9.

I did try resetting the network settings but no luck. The wifi calling button toggles off itself from the settings as well as notification panel.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "Network issue" kindly follow the given below steps:

1) Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).

2) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
3) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support