Original topic:

Spen disconnected issue

(Topic created on: 11-22-2021 10:53 AM)
246 Views
thenameisAni
Active Level 1
Options
Galaxy Note
Hello ,

My Spen is plugged inside but showing disconnected. Open air actions are not working. Whereas, I am able to write anything but not control using air command because of disconnection.

Any advise on how to get out of this bug?
9 Comments
sidiculous
Active Level 6
Galaxy Note
You probably need to buy a new S Pen. If you're using an older phone, the battery may have died.
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thenameisAni
Active Level 1
Galaxy Note
Spen is working fine and my phone is just 2 years old but spen disconnected issue still appears.
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sidiculous
Active Level 6
Galaxy Note
The SPen uses the battery only for connectivity and motion sensors. Even one with a dead battery will write perfectly fine, but will not connect for advancEd features
thenameisAni
Active Level 1
Galaxy Note
Ok thanks i will check
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sidiculous
Active Level 6
Galaxy Note
Do post a follow up if the solution worked.
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thenameisAni
Active Level 1
Galaxy Note
Haven't buy the new s pen let it be
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cs-member13
Expert Level 4
Galaxy Note

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

How to Reset S Pen
Please follow the below steps:

Step1: Navigate to the Apps screen and tap on Settings.
Step2: Tap on Advanced features.
Step3: Tap on S Pen.
Step4: Tap on Air actions.
Step5: Tap on More.
Step6: Tap on Reset S Pen.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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thenameisAni
Active Level 1
Galaxy Note
This is the basic troubleshooting which i have done earlier and none of the things works
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Shivansh2001
Active Level 1
Galaxy Note
Facing the same issue
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