Original topic:

Sim Manager keeps on crashing

(Topic created on: 4 weeks ago)
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viiidz
Active Level 1
Options
Galaxy Note
I turned off sim 1 in my phone once and now when i want to enable it back the sim Manager keeps on crashing and I'm left without network 
Theres no point samsung launching new UI when they have such fundamental issues
8 Comments
MonK11
Active Level 10
Galaxy Note
Nobody else seems to be facing this issue, so the problem might be with your device or SIM card. I suggest trying another SIM card with your device to determine whether the issue lies with your SIM or your device.

If you still experience the issue after trying another SIM, you can reset your network settings and check if that resolves it. If the problem persists, consider visiting a service center for further assistance.
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viiidz
Active Level 1
Galaxy Note
It is because usually no one turns off sim from Sim Manager generally, even it worked fine for past 3 years and now when I did you know what's happening
MonK11
Active Level 10
Galaxy Note
Please try the steps I mentioned above as I usually do disable my SIMs yet I face no issue.
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Galaxy Note

Please do your research before commenting so. On an average how often do you go to sim manager as a normal user. There are so many posts on the same regarding crashing sim manager , crashing phone settings in Samsung after updates. Samsung fails to even recognize this as an issue. It kills the whole purpose of the phone if you cant open sim manager to switch on your sim card. This is so frustrating and ridiculous bug. Please come up with an update to fix the issue before your samsung customer base realizes that Samsung phone are un reliable 

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goodthings
Expert Level 5
Galaxy Note
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy Note
Your's most welcome to here.
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cs_member10
Expert Level 5
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● The clear cache memory of a particular application: Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Check Mobile Network: Settings> Connections>Mobile networks> Network mode> Select 5G/LTE/3G/2G (auto connect).

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

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viiidz
Active Level 1
Galaxy Note
I pulled out sim tray and put it back, it worked for me then
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