Samsung note 20 ultra not able to unlock using face recognition in low light

[jassy9]

I m using #note 20 ultra and my phone is unable to unlock using face recognition in low light. My father is using iPhone xs and that manages this well. #Samsung, please note this and provide a resolution with the upcoming update. Hoping for a favorable response 

[AlphaTrion]

S20 Ultra uses the front camera for face unlock. And there is a limit for that due to weak visibility in such conditions.

Iphone has its IR projectors & sensors for that. It maps the face in 3D which can work both in dark and bright environments very well.

[jassy9]

Thanks for the difference!!!

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,  
Samsung Customer Support