Hi everyone.. From last few days I am facing problem with my Galaxy Note 10 plus. It's Spen is working properly but not connecting with phone. Due to this I am not able to click pics remotely.. as well as scroll pics.. play pause and vol up/down music remotely.. If any one has solution for this.. then plz plz plz let me know..
Yes, some users have reported the same issue last month also. One of them got it fixed by heating the s-pen (after watching YouTube videos), but I suggest to wait for the next update, as this issue was caused after a software update.
Yes brother, actually I don't have the Note 10 plus so I didn't face that issue with my s-pen. Also, I felt it was risky to heat the s-pen since it has a battery inside it.
Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
1 Insert the S Pen into the slot to start the connection.
2 Open the notification panel by sliding down from the top of the device.
3 Expand the options in the notification panel.
4 Slide the notification panel to the left.
5 Tap S Pen remote.
6 Tap it again to reactivate it.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask questions).
Thank you for writing to us. Warm Regards, Samsung Customer Support.
