S PEN

[DEVSINH]

My device spen is not connecting. Pen is properly work but when I connect airfunction it's not connect reconnect again and again.I'm not change my device because i like and love samsung devices so Please tell me how I fix this problem??? 

Show some solutions please? 

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Check the S Pen's operational range.
In order for Air actions to work, the S Pen needs to be within 30 feet of your phone or tablet with nothing in between.
If you are far from the phone or tablet and you try to use Air actions (such as opening the Camera with the S Pen), there will be a lag between the button click and the command.
If the S Pen is farther than 30 feet away, the connection will be lost. You will need to reconnect the S Pen by inserting it back into the phone or attaching it to the tablet.
If the pen and device are too far away from each other and disconnect, they will automatically reconnect if they become close again within five minutes.
Some S Pen models, such as the S Pen Fold Edition, do not need to be charged.

Check the app permissions.
Permissions control what aspect of your device an app is able to interact with. If it's been a while since you've used an app, permissions will automatically be disabled. Air command requires Nearby devices and Physical activity permissions to be enabled. See how to manage permissions for your apps.

Remove third-party accessories.
If your S Pen is still not recognized by the phone or tablet, remove any third-party cases or covers from your device. Then, reconnect the S Pen.

Reset the S Pen.
If the S Pen still does not work properly, you can try resetting it. Please be aware that if you customize any of the remote features or other settings, resetting the S Pen will return them to their defaults.

Open Settings, and then tap Advanced features. Tap S Pen, then tap More options (the three vertical dots), and then tap Reset S Pen. Your S Pen will now be reset and you can begin using it again.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support