Hello. I'll suggest you try uninstalling the update/Samsung News, from the Apps section of your phone's settings. So, once you're back to default, you can then trigger and update from Samsung Store or use the following link to update Samsung Free:
Hello. I'll suggest you try uninstalling the update/Samsung News, from the Apps section of your phone's settings. So, once you're back to default, you can then trigger and update from Samsung Store or use the following link to update Samsung Free:
Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Please verify your account region and reinstall the application, If the problem persists after trying these steps, please send us an Error Report by following the steps below:
1. Head to the Members app. 2. Select Get Help > Error Report. 3. Tap 'OK' to send System Log Data. 4. Choose the symptom and include as much detail as possible.
To ensure that your logs accurately reflect the issue you're experiencing, please submit your report within 5 minutes of encountering the problem. Our engineers will then investigate and provide you with a solution via the Members app.
