Proximity sensor not working

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Samsung galaxy note 10 plus proximity sensor not working 

[BVikram]

Run *#0*# and run test for proximity sensor, when you place hand on sensor screen should turn green

[Anonymous]

Run the diagnosis on Samsung members app itself.

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Not working still

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung. 

Warm Regards, 
Samsung Customer Support