Original topic:

Poor finger sensor

(Topic created on: 07-30-2020 01:00 AM)
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Vijay_Note10lite
Beginner Level 3
Options
Galaxy Note

Finger print sensor is very slow, sometimes not even dectecting it properly. Dont say remove screen protection cover or some other reason. Like other user  I'm also facing this issue. Do u have a proper fix or not. When can we expect a fix

4 Comments
Ehsank
Expert Level 5
Galaxy Note
register again with all sides and add 2-3 fingers simultaneously for better results
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mrunknown
Active Level 4
Galaxy Note
register again your finger.
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ZEALL
Active Level 5
Galaxy Note
which NOTE model do you have?
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cs_member9
Active Level 7
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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