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Original topic:

Palm swipe screen shot not working.

(Topic created on: 02-23-2021 08:13 PM)
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JeffTanta
Active Level 1
Options
Galaxy Note
Palm swipe is not working on my samsung note 10lite and tab s7. I have tried every steps given by customer support but still not working on both devices.

1 Solution


Accepted Solutions
Solution
Ehsank
Expert Level 5
Galaxy Note
i don't think but if you felt in this way then once clear wipe cache partition
and once Reboot in a safe mode

Steps to perform.
1) Turn off the device.

(Connect with type C cable/type C earphone only for Android 11)

2) Press and hold the Volume Up key and the power button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

steps to turn safemode;
long press on power button>
long press on power off option>click on safemode >your mobile will restart and turn into safemode.

Screenshot_20200815-223930_Samsung Members_59466.jpg

Screenshot_20200815-223913_Samsung Members_59464.jpg

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15 Comments
Ehsank
Expert Level 5
Galaxy Note
did you touch the screen while swipe? if not then you have to mild touch on screen
JeffTanta
Active Level 1
Galaxy Note
Yes I did. Is this problem in latest software update ?
Ehsank
Expert Level 5
Galaxy Note
did you enable palm swipe setttings>advance > motion and gestures> palm swipe
if already enable then you can try by reset settings
go to settings >general Management >reset >reset settings
0 Likes
JeffTanta
Active Level 1
Galaxy Note
yes i have enabled all options against palm swipe. I have update my software to one UI version 3.0 ... So will this be the reason???
Solution
Ehsank
Expert Level 5
Galaxy Note
i don't think but if you felt in this way then once clear wipe cache partition
and once Reboot in a safe mode

Steps to perform.
1) Turn off the device.

(Connect with type C cable/type C earphone only for Android 11)

2) Press and hold the Volume Up key and the power button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

steps to turn safemode;
long press on power button>
long press on power off option>click on safemode >your mobile will restart and turn into safemode.

Screenshot_20200815-223930_Samsung Members_59466.jpg

Screenshot_20200815-223913_Samsung Members_59464.jpg

JeffTanta
Active Level 1
Galaxy Note
Thank you so much... Issue resolved.. You are great... you are better than samsung support.
Ehsank
Expert Level 5
Galaxy Note
my pleasure dear 😊
I m very happy your problem get resolved 👍👍
and ur words are great to me😊
Sidharth7501
Beginner Level 2
Galaxy Note

I have same problem on s21 Fe .. what did u do please reply.

0 Likes
Ehsank
Expert Level 5
Galaxy Note
further i would like to tell you palm swipe is not so practical
so you can Enable assistant menu, this is best way ,by this option you can also perform other important task such as screen off, navigation, sound, screen rotation, power off menu, notification panel and also specific app option available

To enable assistant menu just go to

settings>>accessibility >>interaction and dexterity>>assistant menu>>enable and also click on it and enable>> assistant plus menu

20200815_221110_59440.jpg

20200821_160242_59718.jpg