Original topic:

Note9 Fingerprint scanner not responding

(Topic created on: 07-27-2020 02:36 PM)
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DrowsyPirate
Beginner Level 2
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Galaxy Note

The fingerprint scanner has stopped working all of a sudden.

 

The error message received on the lock screen- "The fingerprint scanner is not responding. Try again later."

The error message received in Settings -> Biometrics and Security -> Fingerprints : "Fingerprint sensor not working. If this keeps happening, restart your phone."

 

Solutions already tried-

1. Cleared cache partition

2. Reset settings

3. Factory reset

 

Anyone else ever faced such problem? Just want to make sure if this is a hardware issue. The phone wasn't exposed to water/dust (although it is IP68)

20 Comments
mayana
Beginner Level 2
Galaxy Note
Pls slove issue
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