Original topic:

Note20 Ultra Black Screen issue

(Topic created on: 01-15-2022 08:21 AM)
2102 Views
sivasakthi3
Beginner Level 4
Options
Galaxy Note
After Android 12/one UI4 update working seems good but on 2nd day i plugged for charging at the time battery lever was 8%... I checked after 20 minutes my note 20 ultra got black screen issue, but touch is functioning only black screen issue... I am able to use samsung dex, everythingfunctioning normal apart from display...
I tried force restart multiple times using volume down and power button pressing continuously, it's not helping to fix my phone...
Is any alternate solution avaliable?
Can you please suggest me what is the problem, if anyone faced the same problem can you please tell me how you fixed..


14 Comments
WalkieTechie
Expert Level 4
Galaxy Note
Thanks a lot brother. Will definitely try Smartswitch next time.
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Shiv03
Active Level 3
Galaxy Note
My Note 20 Ultra went black while I was reading, took it to service centre after it refused to come back ON. They informed that I hv to change the display, since it was out of warranty I had to pay for it. Quality of Samsung displays are of concern. The same happened with my Note 9.
saarang007
Active Level 7
Galaxy Note
Maybe try Factory Reset after backup?
Since other things are working fine, check if you can take backup using Samsung Smart Switch or copy-paste data from phone to PC.

Contacts, Messages, Internal storage data.
cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Prince1002
Active Level 5
Galaxy Note
Same issue with my Note20 ultra.
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